Data Deletion Request

What gets deleted

• Your user account and login credentials
• All branch and organisation data associated with your account
• Patient records, session histories, and treatment plans
• Session recordings and AI-generated transcripts
• Billing history and subscription records

Data deletion is permanent and cannot be undone. Please export any records you need before submitting a request.

Timeframe

We will process your deletion request within 30 days of receipt. You will receive a confirmation email once deletion is complete.

Some data may be retained for a limited period where required by applicable law (e.g. financial records for tax purposes).

How to request deletion

Send an email to privacy@sanady.care with the subject line "Data Deletion Request" and include:

• The email address associated with your account
• Your clinic / branch name
• A brief description of what you would like deleted